Customer Support Executive (Sales)
Tele-sales Executive (Inbound) Role Document.
1.Primary Role: An inside salesperson who only qualifies leads coming in from
Telephonic enquiries, website and other inbound marketing channels.
2.Secondary Role: An inside support executive who only attends to concerns coming in
via Telephonic enquiries, website and other incoming support channels.
The goal is to promote business growth, expanding the company’s clientele by converting
prospects into opportunities.
1.Respond to all Inbound inquiries and leads coming in via different inbound marketing
2.Attend and address leads in order to qualify them into opportunities.
3.Pass the opportunities to Quota carrying account executives for closures.
4.Tele calls, emails to convert prospects into opportunities.
5.Customer Management (Inbound): Attend to customer concerns, support and pass it
to respective CSE to address.
6.Develop selling skills and business knowledge to grow into a client service executive
or grow into sales development vertical.
Tasks & Activities:
Prospect Sourcing Management:
∙INBOUND (Market response): Sourcing accurate contact details for new enquiries
received through various marketing channels like website, social media, web-chats,
referrals, emails and inbound enquires.
∙Data Management: Maintain the database on the internal templates system provided